OK, I spoke to her again on whatsapp, as her insta profile is private, she said that needs to remove people's requests, because if she just opens her profile, its ends up accepting all the contacts who have requested to follow her.
Please understand that this is someone I met on web2, it's complicated at this first moment to charge them to do this and that on their social networks, so please, I'm just asking for patience that I'm asking her to open her insta so we can confirm her identity. Thank you.
Ok, thanks a lot.