Seen some of the same replies in the last few days.
I Also think they are sitting on BTC payments for a week now on purpose. They are going to hold the BTC due to customers long enough to have it in Genesis wallet during the split to collect all the the Bitcoin cash. Then "miraculously" they will get caught up with back payments...
I also suspect that...
But their problems seem to be quite extensive. Not a simple hack, more like general incompetence.