They do need some good communication. I simply came across this post after seeing a memo that read: We currently refuse to make business with you! We'll stop refunding in 9 attempts
I probably overacted as it seemed like I was being accused of making a bot when I don't even know how to code one. I don't know how the algorithm works. They didn't even included a warning or even a reason in the memo they sent. I was just confused and then a little pissed.
Communication is key. No warnings or even parameters (like only X transfers within Y hours) were given. I was trying hard to get an upvote and the next thing I know is the above mentioned memo.
Yeah... i guess tensions are high right now. Their new auto-detection is arguably very sensitive and MANY users have been blacklisted.
Now this certainly helps to weed out the hundreds (thousands) of abusing farm accounts and that's certainly a good thing for the community in the end.
I was already able to clear my name and have access to their service and their discord again, but it took quite some initiative as the mods are fighting with hundreds of appeals right now.
I support their intentions. It's just the execution. Their algorithm clearly wasn't well coded. I'm no programmer but I don't think there would have been this many false detection if it was well written. Maybe they simply checked transfer frequency and flagged the accounts.
The worst thing was communication. The 40 SBD limits were well set and well communicated. This current mess clearly wasn't.
I also got the same message just now - We currently refuse to make business with you! I havent been abusing there service - anyone had any luck trying get off the so called 'blacklist?'
Contact them on discord. Give them your account link and explain what happened.
https://discordapp.com/invite/2zC7sf?utm_source=Discord%20Widget&utm_medium=Connect