It did get sorted, yes, but -- sorry -- I dont remember how. Except that I found a couple of helpful souls through Discord. One was in Team Australia, me being an Aussie. The other was a helpful lady. I thought she might have been a Witness (or a hopeful candidate for Witness) but no... just a helpful person. So have a go through Discord.
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I have the same problem :( damm
I wish someone on this thread would have posted something helpful for the thousands who probably found this page but found no solution after spending valuable time reading.