Forget it Jake, it's Lawyertown
So, my friend that I posted about 2 days ago was back at it today, and attempting to work from home, as they have done may times before. They must have suffered a head injury since Tuesday, when they used it last, because the steps completely fled their mind. These are verbatim copies/pastes from our exchange. I'm only changing the names
- When working from home what is my user name? Is it the same as computer login?
- No, your email and computer passwords are unrelated. I attached my steps for logging in. It wants firstname.lastname and your email password
- For some reason, I can’t get in.
- What happens when you try it? (My catchphrase. it's in my email signature)
(I get back a screen shot saying "Pulse timed out waiting for user input")
- Time out means you didn’t enter anything in. I sent the steps to get in, how far do you get?
- It’s saying my Credentials are not correct but they are.
- If it says they’re wrong, then they’re wrong. There aren’t other reasons for it to give that message. Your password was entered wrong 5 times and it locked. It wants your email password.
- My email password is the same one I use to login on my computer
(Remember when I said they were different? And I attached my illustrated steps describing the log on process?)
- No, that’s a different account.
I guess something finally clicked because I didn't hear from them again.## TLDR Summary:
it's in my email signature)
(I get back a screen shot saying "Pulse timed out waiting for user input")
- Time out means you didn’t enter anything in. - My email password is the same one I use to login on my computer
(Remember when I said they were different? It wants firstname.lastname and your email password