I had exactly the same feeling when negotiating my facebook advertisements with crypto/blockchain related content. If they had prepared the chatbot for the customer's second and third tier problems it would't have been that annoying for me. Indeed the reliance on big data is a huge problem! Do you think the inclusion of game theoretical models could improve our problems? No I don't think there will be necessarily a visual element rather a combination with sentiment analyses in the back, but then the big data question arises again. The surprise aspect of finding out there is a bot in place should not be underestimated, indeed, it would anger everyone when a company is betting on the customer will not find out. There might be a kind of overconfidence in place which should indeed be reconsidered, also no chatbot I used yet gave me the experience of being satisfied, also in unfulfilled expectations here
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