How interesting @stephen-somers! An article close to home for you. I don't blame your sister; it's a scary new world and radical change in a business can be as harmful as it is helpful but yes, in hindsight it could have been a winning decision. How are her agencies going at the moment, if you don't mind the query?
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Blueshyft also does lots of other services as well and would bring extra people to her stores. Newsagents are a business facing disruption from many angles so any extra store visitors would be helpful.