Yoo miss something in WP :/ I hope that you did not use Poloniex or something like that to send your coin to NVO
You can read about this in you'r dashboard:
- Instructions
If you are sending Bitcoin, Do not send from an exchange, pool or most online wallets and services, as you don’t control private keys. You will lose NVOT.
In the Personal bitcoin address section, submit a bitcoin address you control private keys. This is mainly used for depositing with altcoins. If you send with Bitcoin, NVOT will be sent to the address you used to send Bitcoin. So if you deposit twice with Bitcoin using two different addresses each time, NVOT will be sent separately to those two addresses.
Choose the cryptocurrency you want to use for deposit, copy address and send funds.
Wait until crowdsale is over for NVOT to be sent out to your address submitted in Personal bitcoin address section if sent using altcoins.
There is only 1 Bitcoin address for all participations, whereas each participant gets an unique address for depositing with altcoins with a balance checker. A normal bitcoin wallet is fine for holding NVOT, but you won’t be able to “see” and “send” the NVOT unless you are using a CounterWallet. Later, NVO wallet will also support NVOT, so you can send or import private keys.
If you are unsure on which bitcoin wallet to use, you can send Bitcoins from Copay, or JAXX, or Exodus. These wallets are more user friendly for new users. You can also use the links listed in Personal bitcoin address section.