Thanks for this post... I really really hate conflict and I wish I can avoid or solve it better.
Use Active/Reflective listening. After the other person has finished communicating their thoughts, restate what they said to you. This shows that you were truly listening and it also helps to clarify any misunderstandings.
yeah... I should work on that. Hope I succeed...
If you posted part #2 of this, please reply to this comment to let me know (or just mention me on PALnet Discord, my username is the same)