When I’m not doing several things at once? I spent today closing cases and editing videos from my phone. Between that, I sipped tea and blew my nose since it’s running like a leaky faucet. I planned to use my laptop at work to jot some thoughts down, but inevitably, I’m journaling digitally from my phone at the office holiday party. And I wouldn’t have it any other way!
Well, the runny nose I’d give up, but it’s the season right? I certainly didn’t expect to get our first real snow either. Mind you, it’s only some 2 or 3 inches, but my nose doesn’t differentiate. All I can say is, don’t expose your neck out there, bare in the cold. You will catch something.
And, if I’m honest, I’d also give up getting word of a poor customer satisfaction survey. Imagine you help someone with 2 problems they’re having with software. And I mean successfully, to the point where, they’ve acknowledged, “it’s fixed.” Imagine not concerning yourself at all, because you helped, as you ask them to complete a survey about their experience. Mind you, you helped them successfully, no questions asked afterwards, no callbacks. Imagine your surprise when your manager tells you, they gave you a 3/10, which brought your month average down to a 7 (you got three surveys: 10, 8, and their 3). Imagine your shock as you compare that November average to the rest of your year with 9.5’s as the lowest score you’ve gotten for a month average. Imagine you’re me.
That, my fine friends, was the story I got from my manager yesterday, during a monthly check-ins. Why Kelly, we’ll call her, decided to do this to your boy Kyle, I’ll never know.
You can’t please everybody, though, ain’t that something.
