I called customer service a few hours ago and estimated waiting time was 1,5 hours!! The automatic operator said they'll call me back... but they didn't say when.
I think tomorrow I'll go buy a new one after work, just to be on the safe side.
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If you want the name speed of your connection use cable and ethernet.
Yes, I know it so 2000s but there is no other way that I know of.
I tried with a borrowed device, wifi doesn't work and the only pages that load for me via ethernet are google and facebook (#sometimes_i_hate_my_life)
I have a Vdsl 50 MPs and the the only way to have this kind of speed is through ethernet or else I have 25-30 MPs. It was more general comment for your info. :)