Last night wanted to order pizza.
Dominos gave me some strange message online: "not delivering to my area"
That was weird... So ordered with Papa Johns.
Got a phone call 5 minutes later: "there is such and such event, roads closed, not delivering"
Dominos has a much better digital experience. I really wish the error message was more "there is an event, here is £5 coupon towards your next order"
Today I'm ordering Papa Johns, simple curiosity, but I really wish going back in the checkout process was smoother.