Yes of course. We need a better system. Maybe we can come up with some ideas to make this all work better. Plus I wasn't online to process these right away either. Due to manual process the time to be received may be 24 hours at times.
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Thank you very much! If we can do something, don't hesitate to tell us, we are very reactive in the francophone community; -)! In the meantime we'll be waiting for you to process all the requests, I've informed my colleagues that the delay will be a little longer this time and I've sent your message. Good luck with the rest and thank you for the answer!