Worst Exchange ever, i advise you to use Bittrex or Liqui very responsive support team.Have more than 3,000$ pending with Poloniex for more than 2 weeks.
Tip: Never keep huge amounts on exchanges, they're getting hacked frequently
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spread them around several exchanges good advice
I believe if you are not a daily trader get yourself a hardware wallet and forget about it.A prominent steemian account was hacked and over 10,000$ was stolen, he was lucky to record it on video.
OpenLedger for the win!