So sorry to hear that! I'm sure its a user who uses their platform and not directly poloniex itself. Cryptocurrencies are decentralized and these companies are afraid to take accountability because of the anonymous nature of people who trade there. So sorry you went through this.
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anonymous you have more ID than a FBI HEAD At POLONIEX TODAY OR YOUR NOT GETTING YOUR MONEY and guess what you may never get it there now its that bad now withdrawls locked up for weeks been three weeks still waiting approval for a lousy 192 bts