Sadly i am having an extremely hard time with Poloniex. i used them for long time and I am unable to trade now because of this support issue. Ticket #137091 was submitted 23 days ago with a reply 17 days ago. It is still "being processed" by Tristan. There 50,000 tickets more since then.
Once my ticket is resolved, I'm going back to Bittrex.
Poloniex is still being "attacked" on a daily basis and the mods are useless for help with their factory answers of " wait a little longer. " I had enough.