Good thing you've got your money back. I used to be a Poloniex customer and I love their interface in trading and I actually made some good money trading with them (probably got lucky). Anyways they had to close my account because they couldn't service customers in our State of Residency anymore, so I was almost pulling my hair out when I was trying to get my crypto off that exchange and dealing with their support. But overall I got my money back and they were supportive as much as they could be with so many tickets back then.
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Good to know that they send back your money. Yup, Me either i used polo ever since i start using crypto but after what happened I switched to bittrex. Polo has a bad customer service and they shut down the troll box
Yep, I like Bittrex and I'm with them now too. I just have to study the interface more and get used to it but so far they have been good to me with their transfers.