I had transferred 10 and initially but it never came, afterwards sending 0.4 more just to be sure if the issue wasn't from me.. Still nothing.
After a week the 0.4 came but the 10 never showed up.
It's still taking 2 weeks for the support to respond to a simple ticket I wrote.
I'll is really hopeless :/
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You will NEVER hear anything back from support. Best you can hope for is that they eventually get around to pushing out the transaction at some point.