That's so pathetic and inhumane, but are their actions sometimes deliberate? I just hope @ejemai can get a counsel from UK to sue them for damages or write their legal department (that's our power as a blogger). Because their negligence cost him not to attend the event in London as written in the post but framed in my words. Their obligations were to process passport and grant visa but they delayed and caused him damages. I'm also a lawyer too here in Nigeria.
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