Substance abuse. You gots to be nice to the peoples to get their money so that you can buy the things that help you cope with having to deal with asshats all day. Lather, rinse, repeat. I spent over a decade working front of house, mostly serving, and I don't think I could do it again. Lol, I did have one job where I got told I didn't have to wait on cops anymore, apparently I didn't do a very good job of disguising my hostility.
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No one should have to disguise their hostility toward cops. Nice of that place to let you opt out of serving them :D