Oh how I feel for you on this. I had a similar situation at a pharmacy while waiting on my son's flu medication. It wouldn't bother me so much if it wasn't the fact that I had my seven year old, with the flu, waiting with me.
We had left the doctors office and headed straight for the pharmacy to get his meds. I swear it took us double the amount of time to get the prescription filled as it did at the doctors office.
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People are very incompetent these days. It is like you owe them something for the service they deliver that they are actually getting paid for.