If it seems like a good person, I would try to help if I can.
If it seems like a scam, report it here:
http://steemcleaners.com/reports/new
I report a few people each week and get small wallet transfers sometimes for it. Sometimes the person has already been reported and they will tell you this when you post. But if you are first and they agree with you, you get paid.
I am sure to only report actual bad guys. I will not report minnows how are trying and don't know something.
Depending on the issue, this place will either try to help or they will kill the account. There were people using bots to make garbage posts a couple of months ago and they were killed. But some others have improved instead.
This is definitely worth your effort