This is a good initiative. Cops are minimally trained, armed to the teeth, and spend their days shooting at and chasing bad guys at high speed - at least in the movies. In real life they're not well trained to deal with mental health, people in crisis, or situations that aren't crimes nor involve criminals. They don't have ladders on their trucks to extract kittens from trees. They have guns on their hips and cuffs on their belt to force people to submit to their authority.
They're not who to call for non-crimes. The old saw is that when all you have is a hammer, you can only beat on things. Cops are tooled up to arrest people, or shoot them if things go bad. That's not what people with broken hearts, or financial problems, or are confused by what the people in their head are saying, need.
Thanks!