That's hilarious. That poor woman! I bet that lady will fear public restrooms for a while after that. lol. Shame it was so hard for you to rescue her. I hope the door wasn't too damaged so you can fix the lock.
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She actually wasn't nearly as concerned about it as the friend who told us she was locked in! :-) The door is okay... I had to do some creative filling in order to keep it a private restroom though.