This is what happens when you get your priorities wrong. Yes, they may have been the first easy-to-use exchange, but when it comes to customer care they're incredibly inept. And instead of addressing issues with existing features they were rushing to add more. Sad it took huge amounts of public shaming, outcry, and threats of legal action to get them to see straight. Whether or not they'll be able to survive at all, especially with Robinhood coming in the near future, is yet to be seen. But, something tells me it's not looking good for them.
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