This has been the case for months. Here's a screenshot of a support ticket I opened with OpenLedger several months ago:
![Screenshot_2019-09-30 [#15418] open steem withdraw OpenLedger DEX.png](https://images.hive.blog/768x0/https://cdn.steemitimages.com/DQmUb2nELceem7RD8PknQ8NDnfXL8AC5ErupnPuCxQxgW43/Screenshot_2019-09-30%20[#15418]%20open%20steem%20withdraw%20OpenLedger%20DEX.png)
As you can see, their response was basically to say they are "sorry for the inconvenience" but offer no solution.
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My case was different. The same thing is, no solution was offered in my ticket either.
This is very bad 😑
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