Hi @xyzashu, all of the confusion you mentioned is accurate and as you mentioned it's caused by the fact that the steemit.com UI shows rewards in dollars under the assumption that 1 SBD = 1 USD, which is clearly not the case anymore.
I have done the best I can with the bot tracker site to calculate everything correctly and explain everything and provide users with options to view payouts how they would like, but there's not a lot more I can do at this point.
I have put warnings all over the site, including one that requires you to actively confirm that you have read and understand it, that you should really understand how all of this works before using the bots, but I still get many complaints every day from people who don't understand it.
What you don't see is that i spend a large amount of time helping most of those people, and in some cases I have even spent my own money to reimburse people who have lost money to other bots that I don't run.
In the case of the one user you highlighted who complained, I really did not like the way he was trying to find out whose "fault" it was and who was responsible for his "loss" rather than just trying to understand what was going on.
In any case, you're right that I probably should not have responded the way I did in that particular case, and I apologize for that (I am certainly not perfect).
I wish that all of this was easier to use and to understand and that the bot tracker could show everything perfectly, but it's just not possible. I'm doing the best I can to provide a useful service to the community at no charge and every day I get people angry at me and calling me out (just like you appear to be doing with this post).
My advice to you is that in the future, before making a post like this, perhaps you could get in touch with me (I'm almost always available) and get both sides of the story.
Hi @yabapmatt! Sorry for the delayed reply here.
I can understand that no one of us is perfect and we are not always in the best frame of our mind. That's what being human is ...we can't behave like a precision machine.
I'm sorry if I offended you with this article but these are just my views and feedback to the above scenario. You are right that the said user may not had the right attitude when communicating with you. But try to think from his perspective too. He must have communicated with the bot owner first and he too put all the blame on your tool, his attitude was understandable. And it was the tone of your response to him which dissuaded me to directly get in touch with you on this issue.
I'd have preferred to make the required changes to this post to include your stand and problems you are facing. But I'm quite sick for some days and couldn't reach my computer in time to make any edits here.
I'd like to suggest you to stop using that confusing $ sign and instead use something like:
USD for US dillars
PR for Post Rewards dollars
SBD for Steem Dollars
Steem for Steem.
(With special attention to Post Rewarrds signage).
Also, why to use different units with same sign for “Total Vote Value” and “Total Bid Value"? It will confuse anyone. You can correct that as well. If you want to display multiple figures, do it under the same heading using proper currency signage.
I should have prepared a full post on this to explain it clearly ...the utopian way, but unfortunately, I'm not in the best of my health right now. And I hope you can easily understand my points anyway. May be you have already done this and much more to improve the tool ...as I haven't checked the tool during these days. If so, thanks a ton!
Beside all these, I still can't understand how come 3x rewards can become 2x even after the bidding round is over? Would you like to throw some light on it?
TIA!
First I contacted with bot owner and he told there is no fault from his side and it is the problem with bottracker. I am still unable to understand is it not a blunder mistake of software if it is showing 3x upvote and getting 2x?