Twitch.... twitch.. reminds me of the guy 10 years ago who agreed for emergency per hour service to remove spyware and viruses from his computer, and demanded we keep all his programs and data intact... 5 hours of removing a nasty worm (at 100 dollars an hour), he balked at the price and said he could buy a new computer for a bit more than that... THEN said why we didn't do our 199.95 os reinstall and tweak package instead and he really didn't care about the data..
I'm not sure if it will come up in this series (Seriously? -) but we had a customer who's server went down. It took us three days to repair the server and restore all the data due to his antiquated backup solution. Clearly his bill was going to be excessive, however a director made the mistake of giving them the server back, subsequently they refused to pay the £900.00 bill.
I feel your pain on that one. About as bad as doing a home install and when your done and putting away your tools in the car, the owner has shut and locked the door
LOL
Just now... someone I do computer work for.. called me up and said.. I think I've been hacked. Well, individual people usually don't get hacked.. so I wanted to know what had happened. Moment he said "My ISP called and told me I was infected with viruses, and they walked me through remote connection." I knew what had happened.. this was confirmed when he then said he was missing 10,000.. sighs. when will people understand, your ISP, and Microsoft wont call you to offer tech support!
#facepalm