Hi, again. Yes, we expedited your issue as you had outreached various times on various communication outlets. For most orders, we answer all issues in the order they are submitted. We pride ourselves on always completing all issues our customers have and always make sure you are refunded or issues are resolved to the best of our abilities. Please also note, with the way the platform that we utilize for support ticketing works, if you submit a ticket and then continue to respond to it, every time you respond to the ticket it moves it to the bottom of the line. Also, if you submit multiple tickets, it can take us longer as we have to find all of your tickets and make sure they are not duplicates before we can move forward. We wanted to make note so that your process is smoother and quicker in the future.
In addition, we do not have 24 hour customer support at this time. We are open Monday-Friday from 11:30 am EST- 7 pm EST and have limited support on the weekends. If you submit tickets during our off hours, we will get to them as soon as humanly possible as soon as our offices are open.
We appreciate your patronage and patience with this process. Please let us know if you have further questions.