Sequel to the fear that followed after launching Electroneum on the 1st November,last year, Richard Ells has taken to his facebook page to vindicate and enlighten the public and participants of Electroneum the real truth behind the temporal shutdown of the site. The activity of the coin was brought back to biard on 13th December, 2017, same year. Not only that he gave the reason for the short close down but also revealed the gut to come out of the odd. Hundreds of user's account of early participants were compromised by hackers. He said the accounts were vulnerable partly because their email accounts had been hacked or the had signed up to Electroneum using an email and password combination that had been hacked from elsewhere(e.g yahoo hack, Dropbox hack, linkedln hack etc.). Due to this fact, Electroneum community have decided to close down it operation in order to come back stronger and most importantly for the safety of it participants.
Electroneum sought for the service of Hackerone, a coprporation that work for the US Department of Defence, Uber, Spotify etc, which had found it difficult to penetrate the system. This is done done mainly to ensure the safety of its participants.
Electroneum is a crypto coin that is enlisted on cryptopia.co.nz and exchange and other exchangers will accept it more.
LET'S HEAR OUT SOME ISSUES THAT FOLLOW THE RELAUNCH
*My Electroneum Account is locked on the website
Your account may have been locked as it has been flagged for security reasons. As earlier said, Electroneum has introduced a number of security systems in place and are looking into this for you. The team will try to get a resolution for you this week. You may expect an email directly if your account has been affected once they have an update.
https://blog.drhack.net/electroneum-wallet-launch-fix-issues/electroneum-wallet-etn-issues/
*I entered my email address wrong during the ICO/Token Sale.
Please open a new support ticket with the subject ‘ WRONG EMAIL ’, including in the message your wrong email address and your correct one. You will then be informed with the correct account recovery procedure as soon as possible.
*I have not received my SMS confirmation
Go to https://my.electroneum.com/logout , and select Login. This will take you to the same stage and you should be able to re-enter your phone number and the should SMS come through. If you have not received the SMS within 1 hour, please repeat this process. If the problem persists, Electroneum is adding an option to skip this step at initial setup of wallet. Some users have reported that changing to a different browser has helped them fix this issue.
*I can’t confirm my PIN/My PIN is not working
Some people experienced an issue with their PIN If you have been affected by this please log in via https://my.electroneum.com . You will then get to the PIN login screen. Please click on the PIN recovery link, to reset your PIN.
*My Electroneum balance is not showing/Showing 0 ETN
As per Electroneum official statement, ‘As you can probably understand we have experienced very high traffic on our website. We upgraded from 300 transactional servers at Amazon to over 3000. We are dealing with the backlog and you should expect to see your correct balance soon.’
I am not sure if those added AWS 3000 servers run on Raspberry PI or what but well they say that it will be fixed soon.
*My balance does not show all the Electroneum coins that I purchased during the ICO/Token Sale
Many users have reported that their balance is not what they had during the ICO and users are having less coins which are random per user. To fix this open a new support ticket referencing how many tokens you believe you should have and how many you have now. Also include your username for https://my.electroneum.com and the team will look into this for you. When you open a new support ticket select BALANCE QUERY .
*My Referrals Bonus ETN is not added in my Electroneum Wallet Manager
Electroneum team has mentioned that some users whose bonus electroneum is not added in their wallets will fixed in the coming week (7 days from 13th December 2017) you have two options either wait or open a support ticket with Electroneum and select Balance Query as ticket type but I would suggest to wait a week as currently the Support Team is under alot of stress /load so they may not answer an issue which is known and is being fixed as of now.
*I have entered the wrong recovery email address.
If you click ‘ I haven’t received the email ‘ and try to log in again in after 2 hours you will be able to enter a new email recovery address.
Proper method of sending Electroneum to Cryptopia
Very Important If you transfer any Electroneum to Cryptopia.co.nz it is ESSENTIAL that you use a PAYMENT ID as part of the transaction (Cryptopiawill give you the PAYMENT ID you need for the transaction). If you only use the Cryptopia ETN address and fail to enter the payment ID , your ETN could be lost. To obtain your Payment ID follow these steps :
Login to Cryptopia
Hover mouse over the Bitcoin Icon (left of your username) and click on Deposit
Select Currency “Electroneum” (you can simply type ETN and it will appear) and hit Next
Here you will be shown your ETN Address and Payment ID
Always Put this Payment ID on your Electroneum
Wallet Manager while sending ETN to Cryptopia
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