For users who are covered in Proposal #2, please review the instructions posted yesterday and remember the deadline to file a support ticket and submit vouchers to get the bonus packs is Wednesday, September 28th, 2022 by 12 PM EST (4 PM UTC).
Due to the wording of Proposal #2, it doesn't technically cover players whose purchases were in the general sale but who also didn't get bonus packs due to the same UI issues that caused the problem in Proposal #2. Nor does it cover a few other edge cases.
#1. One option for these users is to receive a refund as per Proposal #3. As long as the account hasn't opened the bought Riftwatchers packs or claimed any Riftwatchers airdrops, there is a two-week window from when the proposal passed to submit a support ticket requesting a refund via support.splinterlands.com . That deadline is Saturday, October 8th, 2022 by 12 PM EST (4 PM UTC).
#2. After consultation with Yabapmatt, the preliminary alternative is to allow those who purchased boosters on the first day and did not get the bonus boosters they could have because they were impacted by the UI bug, to submit vouchers and get their bonus boosters, which would count for the general sale (and not the presale). This would essentially be an extension of Proposal #2. Part of the reasoning is that since users can get a refund as per Proposal #3, users who missed out on the bonus boosters could technically refund their purchase and then rebuy them (this time with the bonus). Allowing them to just get their bonus boosters saves both the users and the support team time and hassle. In this case, the users who want to get their bonus packs for the general sale have the same deadline as those from the presale. They must submit a support ticket and their vouchers to sl-cs before the deadline of Wednesday, September 28th, 2022 by 12 PM EST (4 PM UTC).
If you strongly feel that this should really be another SPS Proposal Vote, then please voice your opinion. If there is sufficient sentiment, we can try to get an expedited vote. It would essentially be:
Proposal 2A: Anyone that purchased Riftwatchers packs before the UI issue with the voucher field was fixed and who didn't have the chance to get all of their bonus packs from Proposal #2, be allowed to purchase the full amount of bonus packs they are eligible for by submitting the missing vouchers. These bonus packs will be counted for the general sale (and not the presale).