You have done a magnificent job of keeping us informed and listening to the issues. I know people don't always say "thanks" or "good job" when something changes, but I have definitely noticed the change. This listening and communication have made the transition much much smoother. While some people might still be upset, I would argue most of it is due to the loss of the over-payout that was given out to almost everyone. So I want to say, thank you for focusing on your customers and for the great communication. If I was a teacher grading you, I'd say you've gone from a C to an A+! ;) Keep it up :)
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