I know they say to contact them, but I kind of feel like that's the same as reaching out to a huge company. Just because I own a couple of shares of Facebook, doesn't mean I should be directly contacting Mark Zuckerberg.
If the value goes to zero, it was a gamble that didn't pay off, but since I have all of my Hive tokens, what I do with my Steem feels like a free bet to me, so I'm not terribly worried about it.