I have come across a few pathetic users lately saying they haven't got support. I am not surprised as you don't ever ask for it as you have to earn it. This is rife in the tribes at the moment by users with 100 SP or less yet their accounts have been up and running for 2 years. That tells me what type of user they are and they are wasting their time. I have no sympathy and will give them a boot instead of a hug.
At some point, perhaps one realizes they aren't very good at this :D