I said as much in my ticket with them also, and i'm done, permanently, with dealing with them from here on. They also are refusing valid proof of address documents and identity documents from me as well.
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looks like they really love there customers
at least there money :)) well what can you do
move on !
I have pretty much already written it off my mental ledger, so if it comes back, it will be a bit like a windfall. Fortunately I have learned not to allow my surplus to get so thin that even 1233 steem lost is not a disaster.
SteemON ;)