Either they are entirely incompetent and understaffed or this is a scam.
I have been working in IT for many years and the first thing any sane person would do is contain the problem, that is make sure that it does not get bigger. By leaving this payout option active they show they have not even taken the first step towards solving it. We, as users of their system have to do this for them by switching to a different payout option.
As of yesterday I am also experiencing problems with the ETC payout which does not get transferred even though it is more than the minimum amount for transfer.
Genesis Mining so far has been NOTHING BUT TROUBLE
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