The biggest problem is: The people working there, writing those messages, haven't done anything wrong, but they take the blame for their bosses acts.
So, I ask everyone dealing with people in such positions: be civil. They have orders they have to follow, they are controlled heavily and earn a pittance, most of the time they don't know more than you do.
binance is a profitable - they should reward their employees acordingly. Many people in the world have bad jobs, AND get paid badly