You can show the screen shot of the link you sent to them. That happened to me too. BTW, getting 2000 PP is enough now because when they come thru our referral link, they start with 1000 PP instead of 3000 PP.
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2000 PP is a better choice to become a verified student for us. Before it was 5k, right?
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Yes, it was 5000 PP because the newbies started with 3000 PP. This was adjusted so as not to give so much pressure to the mentors. Also some mentees have been having steem connect problem.