Please convey this message to others. SMARTSTEEM has some technical problem. It many times does not vote and does not return your money. But the worst part of the story is that if you ask for return of your money, an account known as clvr will start attacking you. Whenever you use any bot and get some vote, this clvr will downvote you and take out a big portion from that. clvr will trace whenever you get some return from any bot and use appropriate voting weight of downvote so that most portion of your return is wiped out. Then you have no other option than to abandon that account and start a new steemit account. But, when you do that, be very careful that you should not do any type of transaction from the affected account to the new account. clvr is clever enough to find that it is your new account and will start attacking that account too. Anyway, your infected accounts can be safely used to hold your SP and upvote to earn curation rewards.
The best option is that, those people who lose the transferred money to SMARTSTEEM and does not get it returned, should not ask them and should not complain so that at least your account will be safe from the attack of clvr. Just forget that money. I have lost my 3 accounts, but my other accounts are safe because I take care to avoid any type of transaction or up-voting or similarity of posts between the affected and not-affected accounts.