I just heard that we have a retention of only 12% on this platform! That's terribly bad and definitely due to a negative user experience. Now we need to find out what "negative" exactly means. I'm pretty sure there are lots of different reasons why people decide to give up.
It would be smart to do a survey and get more information about their motivation. That would help in finding the right solutions for the future!
Negative means theyre sold a dream of earning money for creation and content. They look around, post a few articles (matters not if theyre good or bad), no one reads them, they dont make anything, they see a load of people with reps in the 60s and 70s in their little clubs, mainly talking about hi tech they dont understand and who rarely if ever bother to read or engage with newbies, (except when theyre coining it in themselves by writing umpteen articles on 'how to do well on steemit') and then they think, 'fuck it' why bother..thats why the retention rate is poor. And the really sad thing is that these are mainly people from developing nations who actually need the financial rewards. It is absolutely elitist here.