I am not into every app either, it is impossible to be. I am a big fan of Steemleo. Even though I dont play, Splingerlands is something I watch since it is one of the more active apps.
The idea you mention with the ITSM software is very interesting. We will have to see what comes about with that. I have not heard anything about it.
The post is at least a year old. But here it is:
https://steemit.com/ico/@waru96/the-1-t-decentralized-service-level-management-rlatform-with-automatis-downtime-comren-ation-sarabilitie