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He meant @smartsteem

There are no refunds for bids that have already been executed.

It makes it doubly confusing when @therealwolf is replying to Support request to @smartmarket on the @smartsteem blog! Who is "therealwolf" anyway?

I'm the founder and main-developer. And I prefer to use my personal account :)

Haha no problem. Good luck :-)

Do you check your replies on this account?

Ima following you now, you had better behave lol