You have to login in with your master key once prompted on steemitwallet.com and it will let you download a PDF with all your keys on it. If he has lost his master key and was using only a saved posting key to log into steemit.com then without the master key, he will be unable to get his other keys. This is why it warned everyone upon signup to save all your KEYS!! Crypto is about key control, "not your key, not your crypto."
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