I agree that heartlessness is at the root here - but there is no way to explain to those without heartfelt understanding of balance, what they are missing. The only way is for them to go through the step by step process of healing and integrating their own heart and balance. I literally just finished a post about ego balance that is highly relevant :)
There certainly are steps that can be taken in software to defend against heartlessness, though, it just takes the will of the people to get behind it I guess.