thanks @timcliff for the information, I knew it was something to do with account balance and a throttle but wasn't sure the details. I think the issue of people attempting to signup a second time will unfortunately happen a lot even if they only want one account because of the way the messaging works after confirmation, it kinda leaves you hanging where you can't tell if you're waiting or something broke, so I think some people just try again assuming an error (I noticed in help chat quite a few were confused about that, just imagine how many never even found their way into the chatroom!)
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I agree, clarification in that part of the process would be good.