not making an appointment is a no - no
calling names is neither
admitting you did deserves a kudos!
but we all are human we make mistakes
i think you're just being honest for pouring this out
there's always two sides in every story ... I wonder whether the other side would break her silence out, too
I find it pretty classy that she didn't ..
and that somehow - you're giving her a free publicity through this...
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