Isn't there a refund address you input in case of a failed transaction on Changelly? Only used it couple of times without a hitch, Shapeshift and their customer service been golden for me. It just might also be that good old Bitcoin is just taking it's time, though there's only 13k transactions on the backlog, so I doubt that's the case.... I'm pretty sure you'll get your response, just takes time sometimes...
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