Hi, there! We would be happy to help you get your funds back or see what is going on with your transaction. Have you submitted a ticket to our support team? Here is the link: https://shapeshift.zendesk.com/hc/en-us/requests/new
As we do not own the other ShapeShift account, we can not take that from that user. We understand the frustrations with this but since we were not involved with Steem until we added the asset to our exchange and the shapeshift account has already been created, we created the shapeshiftio. Again, please reach out to our team and they would be happy to help you!
Thank you. Perhaps I should I have mentioned in the post that you have already helped me. I did not want to clutter my narrative. In the first instance, when my shift did not occur, I contacted your support, and they pointed out my mistake. There was, at that time also a confusion in the UI of your Android app. I pointed this out, and Shapeshift, the real one, re-imbursed my mistake, and fixed the bug.
Okay, thank you for that update. I'm glad we were able to get your funds back! We understand the confusion and we have been in conversation with the owner of "shapeshift" since the beginning and we agree, it would be really great if we had ownership. Thanks for more feedback on this.
You are very patient!