To be honest, the response really shot him on the foot. If the service was good and beneficial, no response at all should shine a bad light to smartsteem. People should generally say something good about it. Ita just like asking for peoples opinion about dlive, or dtube ...no one would have anything negative to say because these services serve for the better good. To say the least, he should be happy to get feedbacks coz they will help him modify his service for the greater good of this community.
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Indeed :)