Also, there was some leaked information and rumors on the chats that there was no DDoS at all, but that it was an internal f*ckup.
Repeating inaccurate FUD isn’t big and isn’t clever. It harms only your own credibility.
Also, there was some leaked information and rumors on the chats that there was no DDoS at all, but that it was an internal f*ckup.
Repeating inaccurate FUD isn’t big and isn’t clever. It harms only your own credibility.
While we are discussing credibility:
One respected tool for shutting down speculation and FUD is to communicate honest, straight facts.
The act of sharing knowledge and information builds trust and creditability.
@sneak could you give us an update on what happened? Was it a DDOS? Without compromising the counter measures, what are you doing to prevent it. Maybe show us some traffic figures. Is there something we can do to help you?
I am sure your team is fully at work and competent in handling the situation. Having some kind of incident report would still be good. Good examples for this are:
They have a team handling the problem while giving out small blips of information. Here are some examples you could post:
I think most users want to give you the benefit of the doubt but it is really hard when there is no communication at all while you have the time to tell us all information we have is FUD.
– Don't worth fighting the dark when there is no light
Example of how communication can be done without actually giving out any security relevant information:
That's what the rumors say. If they're not true, then please explain why the RPC and the website have been unstable and unreliable for weeks... Besides, I'm not spreading FUD at all, on the contrary, while people on the chats ARE worried, we keep reassuring them that the Steem blockchain is fine, and that's it's the Steemit website which is having trouble. Both facts. And finally, I was expecting you would flag this post. It's sad to see this happen. I'm not going to cry about it, instead, I will invite you to spend one day in the help channel and other chat rooms, take notes of what people are saying, and address those issues face to face. If none of Steemit's staff is willing to do that, the FUD will continue, not by me, but by the whole community.
P.S. Telling us this is FUD and flagging this post (and others too) still doesn't convince me. We need more communication.
The bigger harm to credibility is someone takes the time to post about a problem that Steemit INC has FAILED to communicate about and a principle employee of Steemit Inc downvotes it over a very minor comment.
Do some communicating and people would have zero cause to share questionable information.
Nice to know you have so much time to screw with users rather than getting the site working smoothly.